Frequently Asked Questions

About Our Autographs

Yes. Every item we sell is carefully authenticated and sourced from trusted signings and reputable dealers. Many items include Certificates of Authenticity, and all orders come with an LMS certificate.
Yes. We ship to most international destinations using tracked and insured delivery services. Shipping costs are calculated at checkout based on your location and package size.

Please note that shipping to some destinations may occasionally be unavailable due to customs, postal, legal or payment-processing restrictions. Germany is currently temporarily suspended following repeated customs refusals of incoming shipments.
Yes — simply contact us with your request. We regularly attend signings and private sessions and may already have the item you’re looking for.
Certainly. Just contact us and we can provide improved or additional images. We keep high-resolution scans of most items and can re-scan them so collectors can inspect pen pressure and finer details.
Secretarial:
Signed by an assistant on behalf of the celebrity.

Autopen:
A mechanical device that reproduces a signature using a template.

Stamped:
A rubber stamp impression rather than a handwritten signature.

Pre-print:
A signature printed onto the photo during production rather than added afterwards.

LMS Celebrity Autographs always labels these items clearly so collectors know exactly what they are purchasing.
When an image is described as pixelated, it means the photograph has been enlarged beyond its original resolution. As a result, the picture may show small square blocks or appear slightly soft or grainy.

This usually happens when older scans or photographs are zoomed in too far during editing or printing, which causes the individual pixels that make up the image to become visible.

Please note that this refers only to the image quality, not the autograph itself. The signature and item remain completely genuine — the description simply indicates that the photograph or scan may not be perfectly sharp when viewed closely.

If you would like to see additional images before purchasing, Please contact us and we will be happy to help.

Occasionally you may notice that a small portion of an image appears pixelated or blurred. This is done intentionally for two main reasons.

In some cases, we obscure security features such as certificate numbers, hologram codes, authentication labels, or other identifying marks. Unfortunately, images of these details can sometimes be copied and misused online to create fraudulent certificates or cloned listings, so partially obscuring them helps protect both our customers and the integrity of the authentication process.

In other cases, small areas may be blurred to maintain modesty standards, for example when an item contains nudity or revealing imagery that would otherwise be visible on a public website.

Please be assured that the actual item is not altered or damaged in any way — only the image displayed on the website has a small area obscured.

If you would like to examine the item more closely before purchasing, you are very welcome to contact us and we can provide additional images where appropriate.

Returns & Authenticity

We offer a 14-day money-back guarantee.

Simply re-package the item securely and return it in the same condition it was sent. Please contact us before returning the item so we can assist with the process.

Once the item arrives safely we will issue a full refund (minus the original postage cost).
If you are the original purchaser and can provide verifiable proof from a recognised authentication service that the autograph is not genuine, we will issue a full refund.

Please contact us first so we can guide you through the return process.

Shipping & Delivery

In many cases yes. If you need an item for a particular date Please contact us as early as possible and we will do our best to accommodate your request.
UK customers should allow up to 14 days for delivery.
International customers should allow up to 28 days.

If your item still hasn’t arrived please contact us and we will investigate with the postal service.
Orders are normally dispatched Tuesdays and Fridays.

Orders placed before 1pm Monday are dispatched Tuesday.
Orders placed before 1pm Thursday are dispatched Friday.

Payments

Yes.

Our checkout is powered by Stripe and includes a PayPal payment option connected directly to our PayPal business account.

You can either log into your PayPal account or, in many cases, pay with a debit or credit card using PayPal’s guest checkout option.

Please note that PayPal may occasionally require you to log in depending on their security checks.
In many cases, yes. Our checkout is powered by Stripe, which may offer buy now, pay later options such as Klarna, depending on your location and eligibility.

If available, you’ll see these options during checkout, allowing you to spread the cost of your purchase into instalments rather than paying the full amount upfront.

These payment plans are provided directly by the payment provider, and approval is subject to their terms and conditions.

Please note:

Availability can vary based on your country, the order value, and the provider’s eligibility checks. If instalment options are not shown at checkout, they are unfortunately not available for that transaction.

If you’re planning a higher-value purchase and have any questions, feel free to contact us and we’ll be happy to help.

LMS Auctions

To participate in LMS Auctions you must:

• Be at least 18 years of age
• Have a registered LMS Auctions account
• Accept the LMS Auctions Buyer Policies

Placing a bid constitutes a legally binding agreement to purchase the item if you are the winning bidder when the auction closes.
Yes. Registration is required before you can place bids on any auction.

Creating an account is free and allows you to:

• Place bids
• Receive outbid notifications
• Track watched auctions
• Use automatic bidding features
Automatic bidding allows you to enter the maximum amount you are prepared to pay for an item.

The system will automatically bid on your behalf, increasing your bid only when necessary to keep you in the lead, up to your chosen maximum amount.

For example:

If the current bid is £31 and you enter a maximum bid of £40, the system may only increase your bid to £32 initially.

If other bidders place higher bids, the system will continue bidding automatically for you until your £40 maximum is reached.

You only pay the amount required to win the auction, not necessarily your maximum bid.
If another bidder places a higher bid, LMS Auctions will send an email notification to the email address registered on your account.

The email includes a direct link to the auction, allowing you to review the listing and increase your bid if you wish.
When an auction ends and you are the highest bidder, you will receive a winning bidder email containing details of your purchase and instructions for completing payment.

Winning an auction creates a legally binding obligation to complete the purchase.
Yes.

Every autograph sold through LMS Auctions is supplied with an Official LMS Celebrity Autographs Certificate of Authenticity (COA).

Where applicable, signing provenance, event information and supporting documentation may also be available upon request.
Some auctions may include a Buy It Now option.

Where available, Buy It Now allows you to purchase the item immediately without waiting for the auction to end.

Please note that the Buy It Now option is automatically removed once the first bid has been placed on the auction.
Our Buyer Policies explain bidding rules, age requirements, automatic bidding, winning bidder obligations and payment requirements.

You can view the latest policies by visiting LMS Auctions:

https://lms-premier-bids.com

Website & Account Settings

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Tick the checkbox before closing the popup, then click the close button. Your preference will be saved so it won’t appear again.

Please note:

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You can unsubscribe at any time — quickly and easily.

Option 1: Email link
Every newsletter email we send includes an “Unsubscribe” link at the bottom. Simply click the link and follow the instructions to be removed from our mailing list.

Option 2: Contact us
If you prefer, you can contact us and we will manually remove you from our list.

Please note:

• Once unsubscribed, you will no longer receive marketing emails such as new arrivals, private signings, or offers
• You may still receive essential emails relating to orders you have placed (such as confirmations or dispatch updates)

We respect your preferences and make it simple to opt out at any time.

International Shipping

Some destinations may be unavailable because of customs, postal, legal or banking restrictions.

Temporarily suspended:

Germany — shipping is currently suspended following repeated customs refusals of incoming shipments. We will review this regularly and restore shipping when we are confident parcels can be accepted reliably.

Other restricted destinations:

Iran
Syria
North Korea
Venezuela
Cuba
Russia
Orders shipped outside the UK may be subject to customs duties, taxes or handling fees applied by the destination country. These charges are the responsibility of the recipient.

France: Small parcels valued at €150 or less may incur a €2 handling charge.

United States: UK-origin goods may be subject to import tariffs depending on current regulations.